Refund & Return Policy

TSB Official – Tsbofficial.org

Last updated: 28 November 2025

TSB Official is committed to providing secure, transparent and reliable e-Banking services to customers globally. This Refund & Return Policy explains how and when funds or fees may be reversed or refunded.

Scope of this Policy This policy applies to:

Service charges and fees collected by TSB Official

Failed or rejected transactions processed through Tsbofficial.org

Erroneous or unauthorized transactions reported by you

This policy does NOT apply to:

Losses from market movements, currency fluctuation or investment performance

Fees accepted by you during the transaction

Transactions proven to be correctly authorized by you

General Principles

All refunds are subject to verification, security checks and applicable laws.

Refunds, when approved, are made through the same account or payment method used originally.

Additional documents may be required before a refund is processed.

Failed or Unsuccessful Transactions If a transaction fails but the amount is debited: a. The amount is usually auto-reversed within a reasonable time. b. If not reversed automatically, contact us with your name, registered email/phone, transaction ID and date/time. c. After verification, eligible refunds will be initiated as soon as possible.

Duplicate Transactions If you accidentally make a duplicate payment:

Inform us immediately with the transaction details.

After verification, the duplicate amount may be refunded if the transaction has not been used, withdrawn or transferred.

Unauthorized or Erroneous Transactions If you believe a transaction is unauthorized or incorrect: a. Notify us immediately with supporting documents. b. We will investigate the issue based on our security protocols. c. If confirmed as unauthorized or erroneous due to system error, the amount may be refunded. d. If the transaction is authenticated as initiated by you or an authorized user, no refund will be provided.

Service Fees and Charges

Certain service fees (maintenance, transfers, international payments, etc.) are non-refundable once the service is delivered.

If a fee is charged incorrectly or duplicated, we will rectify and refund the excess amount.

Refund Timeframes Refund reflection time varies based on the payment method, intermediary banks, payment processors and local regulations. Once processed, TSB Official cannot control external bank timelines.

Compliance, Fraud & Abuse TSB Official reserves the right to delay or hold refunds if suspicious activity, misuse or fraud is suspected. We may report such activities to relevant authorities.

User Responsibilities You agree to:

Keep your login credentials secure

Monitor your account statements regularly

Report discrepancies without delay Delayed reporting may affect your eligibility for refunds.

Policy Updates TSB Official may update this Refund & Return Policy from time to time. Changes will be posted on Tsbofficial.org with an updated date. Continued use of our services constitutes acceptance of changes.

Contact Us For refund queries or assistance: Email: care@tsbofficial.org

Please mention “Refund Request” or “Refund Query” in the subject line and include your name, registered email and transaction details.