Cancellation Policy

TSB Official – Tsbofficial.org

Last updated: 28 November 2025

This Cancellation Policy outlines the terms under which services, transactions or requests may be cancelled within the TSB Official e-Banking system. As a global digital banking platform, all cancellations are processed in accordance with security checks, compliance requirements and applicable laws.

1. Scope of this Policy This policy applies to:

Cancellation of service requests submitted through Tsbofficial.org

Cancellation requests related to pending or unexecuted transactions

Cancellation of scheduled payments initiated by the account holder

This policy does NOT apply to:

Transactions that have already been executed or settled

Mandatory service charges clearly disclosed at the time of transaction

Requests submitted after the allowed time window for cancellation

2. General Cancellation Rules

Cancellation requests must be submitted promptly to allow adequate processing time.

TSB Official may require verification or additional documents before processing a cancellation.

A cancellation may not be guaranteed if the request is received after the transaction has started processing.

TSB Official reserves the right to decline cancellations that violate security or compliance requirements.

3. Cancellation of Pending Transactions If you wish to cancel a pending transaction: a. Submit a cancellation request immediately through your account or by contacting support.

b. Provide your name, registered email/phone, transaction ID and date/time.

c. If the transaction is still in a pending or “awaiting confirmation” state, it may be cancelled subject to verification.

d. If the transaction has already been executed, cancellation will not be possible.

4. Cancellation of Scheduled Payments For future-dated or scheduled payments:

You may cancel them before the scheduled execution time.

Once the scheduled payment is triggered and sent to processing, it cannot be reversed under this policy.

5. Cancellation of Service Requests Certain services (such as account upgrades, international transfers, compliance reviews) may involve non-refundable fees.

If a service has already begun, or if regulatory steps have been initiated, cancellation may not be possible.

If the service has not yet started and fees are incorrectly charged, we may cancel the request and correct the billing.

6. Compliance, Fraud & Abuse TSB Official may delay or deny cancellation requests if:

Fraud, misuse or suspicious activity is detected

The request conflicts with legal obligations or regulatory reporting

The account is under review or restricted

Any suspicious activity may be reported to relevant authorities.

7. Processing Time Cancellation approvals or rejections may vary based on:

Type of transaction or service

Payment networks or intermediary banks

Regulatory or security checks required TSB Official cannot guarantee instant cancellations, especially when third-party systems are involved.

8. User Responsibilities To ensure smooth processing:

Submit cancellation requests without delay

Keep your login information secure

Monitor account activity regularly Failure to act quickly may reduce cancellation eligibility.

9. Policy Updates TSB Official may update this Cancellation Policy as needed. Any updates will appear on Tsbofficial.org with an updated date. Continued use of the platform confirms acceptance of these changes.

10. Contact Us For cancellation-related support, contact: Email: care@tsbofficial.org

Please mention “Cancellation Request” or “Cancellation Query” in the subject and provide full account and transaction details for faster processing.